Terms & Conditions

Returns Policy

We know that you will be pleased with your purchases from Motif Marketing. However, there may be occasions when you will need to return items to us.

Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase. 

We comply with (Distance Selling) Regulations 2000 and take Consumer Protection very seriously.

Cancellation and returns

You can cancel your contract at any time up to 7 working days after delivery.  To do this, please 

e-mail us or write to us. 

Our email address is: enquiries@motifmarketing.co.uk

Our address is:

Motif Marketing

19-21 Millrise Road

Stoke-on-Trent

ST2 7BN

You do not have to give any reason for cancellation.  However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights

Faulty goods

If there is a problem with the goods, please contact us.  We will deal with the matter in accordance with your legal rights.

Contract

When you place an order to purchase a product from www.motifmarketing.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

These terms apply to your order.  We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Please don't forget to put your order number when returning a product. 

WEEE Regulations

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis. If you’re buying a new electrical item, we will recycle your old one for free. Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.